The Leader in Hospice, Palliative, and Bereavement Care

Suncoast brings all the elements of hospice, palliative, and bereavement care together in one intuitive, client-centric product. The result? Our customers are able to easily deliver great care by putting patients—not paperwork—first. But we didn’t stop there. We also built a team experienced in building and growing hospice and home health businesses. Learn why some of the largest hospice organizations in the industry use Suncoast.

Support for the Continuum of
End-of-Life Care

Our team has a deep understanding and rich heritage of hospice and palliative care. Our proactive approach to compliance minimizes risk. Our participation in hospice and home health organizations ensures we’re staying on top of—and contributing to—our industry.

Reduce Risk and Increase
Business Agility

Manage interdisciplinary staff, schedules, records, and reporting. Stay on top of key financial activities like budgeting, productivity analysis, and forecasting.

Robust Financial and
Reporting Tools

Suncoast was built with the purpose to provide clinical processes from referral and intake to scheduling, care management, and bereavement. A single, unified record transitions with patients in each phase of care. Robust financial tools make it easy to monitor and control the cost of
delivering care.

Supports the Full Range of Payers

Suncoast supports the full range of payers with lots of time-saving features. When it’s time to submit a claim, Suncoast handles electronic billing. Suncoast also alerts you to inaccurate or incomplete claims before you submit them.

Suncoast at-a-glance

Our hospice and palliative care solution delivers all of these features—and more—to support the clinical, operational, and financial needs of
your business.

Unified Client Record
  • All episodes of care documented in a single record that contains the full clinical history of the patient down to element level
  • Comprehensive client history includes all billable and non-billable events
  • Aggregated data checks prior to
    CMS submission
  • Automate scheduling processes for effective management of resources
  • Automate for skill matching, resource matching, timesheet approval and more
Clinical Workflow
  • Automate activities integral to optimal
    care management
  • Activities include initial and comprehensive assessment, interdisciplinary care planning, and medication management
  • Automate even more activities such as certifications, face-to-face care, discharge management and bereavement
Pharmacy Integration
  • Communicate pharmacy orders electronically
  • Supports integrations to internal pharmacies, external pharmacies, and pharmacy benefit managers
  • E-prescribing allows physicians to create digital scripts as well as approve and sign orders digitally
  • Comprehensive functionality for every step of the billing process
  • Billing processes include pre-billing reports to increase accuracy and efficient expediting of invoices through a multi-user billing engine
  • Other processes include electronic claims submissions to all payers, general ledger setup and support, pharmacy import processes, and claim modification
  • Robust reporting tools provide better decision making from insights rather
    than data
  • Includes tools for Online Analytical Process (OLAP), ad-hoc and on-demand reporting, and clinical reporting tools for regulatory requirement
  • Tools to easily create custom reports
    and dashboards
Palliative Care
  • Everything you need to deliver comprehensive palliative care, including unified financial and clinical patient records and extensive documentation
  • All front and back office functions (including physician and ARNP billing)
  • Includes built-in communications tools supporting physicians and ARCP documentation
  • Integrated CRM features help you maintain communications with variety of contacts, including patients and families
  • Track referral-to-admission conversion rates by source
  • Grow your business by managing
    referral sources
  • Real-time dashboards help you gauge success of marketing efforts
Bereavement Care
  • Everything you need to deliver comprehensive bereavement care, including management of grief documentation and communication and automated reminders
  • Billing features designed specifically for bereavement services
  • Includes robust bereavement calendar

The Power of Suncoast

  • Client-centric design tracks every touch point to honor the patient
  • Supports all activities integral to hospice care delivered in a wide array of settings
  • Palliative care activities integrated into one unified clinical and financial record
  • Extensive support for bereavement services, from admission through the family’s grief processes

Customer Testimonial

"The Suncoast software has allowed us to manage the evolving regulatory changes occurring in the hospice industry. Suncoast has also provided us the structure needed for many areas of growth throughout our organization. A truly unique aspect of the company is the level of commitment they bring to our organization’s specific needs and feedback. From support to training to future development, Suncoast offers a complete package that I would highly recommend!”

Michael Link, Director of IT-Applications & Solutions – Hospice & Community Care, Lancaster, PA

We have a robust set of partners to extend your investment

  • CellTrack
  • Enclara
  • eSolutions
  • Claritas
  • DeltaCareRx
  • DrFirst
  • Hospice Pharmacy Solutions
  • Kno2
  • OnePoint Patient Care
  • Optum
  • ProCare
  • RXNT
  • StateServ Hospicelink
  • Wise
  • See Suncoast in action Request a Demo