Our leadership team has expertise in analytics, big data, cloud and mobile, plus a rich heritage in healthcare. The result? A team focused in delivering innovative solutions that create value for clients around the globe.
Chief Executive Officer
Rich Berner currently serves as a board member and Chief Executive Officer of Complia Health. As CEO, Rich guides the company’s direction to help our clients improve the quality of life and healthcare experience of the populations we manage through the innovative use of technology to provide proactive, predictive, cost effective care on the consumers’ terms.
Rich brings over 25 years of experience building award winning teams and products across a variety of business-to-business and business-to-consumer industries in established and emerging markets. Rich joined Complia Health from MDLIVE as CEO. Under Rich’s leadership, MDLIVE became a thought leader in the telehealth space due to their use of artificial intelligence and machine learning to disrupt the current healthcare experience. Rich’s team grew MDLIVE consumer Net Promoter Score from 54 to a high of 84 and user growth from 25 million members to over 45 million members. Prior to MDLIVE Rich served in various executive roles with Allscripts including President, International & Acute where Allscripts’ Sunrise EMR was named the KLAS #1 Global EMR and the #1 EMR for Academic Medical Centers and Large hospitals by Black Book in 2014-2016.
Rich’s teams have a long track record of driving material improvements in outcomes resulting in numerous industry awards and accolades for their accomplishments at Caradigm, a Microsoft/GE joint venture and Cerner Corporation both in the U.S. and abroad. Early in his career Rich served as Chief Operating Officer for FreeDrive, where he helped pioneer the online storage space after beginning his career as a software engineer at Tellabs, the U.S. Army Corps of Engineers, and Internal and External Communications Inc.
Rich graduated as an Evans Scholar from the University of Illinois with a Bachelor of Science in Teaching of Computer Science.
Director of Marketing
Blair Austin serves as Director of Marketing, where she leads Marketing’s impact on revenue growth through audience engagement and acquisition, demand generation, and brand strategy. Her passion is helping ardent businesses innovate and evolve by transforming their market approach and business solutions, in turn enabling customers to reach their potential and improve outcomes for their patients. To deliver this, she prioritizes developing and leading high performing, empowered teams and building positive, impactful cultures with a strong focus on data and analytics to drive change.
She brings over 15 years of healthcare marketing and leadership experience from public, private, and private equity-backed organizations across pharmaceutical, dental, and medical gas and laboratory industries, including AmerisourceBergen and Heartland Dental. Beyond the office, she served as President and a 5-year board member of the Business Marketing Association of St. Louis, and consults with local entrepreneurs on marketing strategies and deployment.
Blair graduated from the University of Illinois’ College of Business, holding a bachelor’s degree in business administration and marketing.
Director of Software Development
Jarret Glassbrook serves as the Director of Software Development for Complia Health. In this role, he is responsible for coordinating the design, development and implementation of future products. Jarret has nearly 20 years of technical experience across a variety of industries including financial services, commercial property insurance, and audit. Jarret came to Complia Health from AgileThought where he served as a Principal Architect.
As a Principal Architect, he led large teams to collaborate with customers on analysis, design and delivery of custom software solutions to solve business problems. Jarret earned a Bachelor of Science degree from the State University of New York at Buffalo where he studied Management Information Systems.
Director of Software Development, ContinuLink
Mike Hazelwood leads the ongoing architecture and development of ContinuLink. He has 25+ years of experience in software development, architecture, and management. Previous positions include Technical Architect on a large cloud-based enterprise application at Deloitte, Director of Professional Services involving healthcare integration solutions at PilotFish Technology, and Vice President of Applications at Attensity. He earned a Master of Science in Computer Science at the University of Nebraska at Omaha while serving in the US Air Force.
Suncoast Development Manager
Gabor is one of the original team members involved in developing Suncoast – Complia Health’s Hospice solution. Drawing on his coding expertise and extensive industry knowledge, Gabor oversees product architecture and leads the effort to develop technical roadmaps as well as research, design, development, evaluation and testing. He is also a coach and mentor to new software development engineers.
Gabor earned a Master of Science in Applied Mathematics from Eotvos Leonard University in Budapest, Hungary and also holds a PhD in Computer Sciences.
Director Professional Services – ContinuLink
Manni Kohli joined Complia Health in 2018 to lead client implementations. Her focus on client satisfaction enables her to effectively engage across all Complia Health’s functional groups. Manni’s solution focus, resourcefulness, work ethic and solid execution on client initiatives speaks to her commitment and success on the Complia Health team.
Manni has 19 years of experience working in the home care industry. She has held previous positions in software development and leading the IT department at Arcadia Home Care & Staffing managing several high-profile projects.
Manni earned a Bachelor of Science Degree from Eastern Michigan University in Information Systems. In addition to work life, Manni plays an active role in her local community, with the Elementary Science Olympiad as one of her contributions.
Senior Vice President Product
Paul Minton has over 30 years of experience in clinical practice and healthcare information technology, building award winning products that serve a variety of consumers from health care professionals, hospital administrators, to the most important consumer of healthcare, the patient. Based on Paul’s years of clinical experience and thought leadership, he has the knowledge, drive and insight to bring to market consumer facing products that not only solve problems, but also delight. Paul has launched multiple products to the market that have experienced wide adoption and success as well as increased revenue generation. Paul is recognized by clients across the industry for launching products that not only improve quality and reduce cost, but also drive clinician and consumer satisfaction.
Paul most recently served as Vice President and Chief Product Officer for Allscripts. In this role he drove strategy, roadmap and development priorities to deliver high quality solutions to hospitals, physicians and ambulatory organizations. Paul was accountable for the vision, strategy and roadmap of three major enterprise EHRs that touch millions of patient lives and are used in both the US and International markets generating over $1 billion in revenue. Paul was responsible for the entire software lifecycle as well as setting the standard on how the products are marketed, sold, implemented and supported. Under Paul’s leadership, Allscripts ranked #1 in Top 10 integrated EHR in 2018, 2019 and 2020, and in 2017 ranked #1 Top Core EHR with a Population Health Management Solution from Black Book Rankings. Paul holds two US patents for healthcare IT innovation.
Paul started his healthcare career by serving in the United States Army as a combat medic and earned a degree in nursing at St. Phillip’s College in San Antonio, Texas while on Active Duty. He also holds a certification in Critical Care Nursing from the University of Tennessee and is a member of the American College of Healthcare Executives.
Director Professional Services – Suncoast
Elizabeth Rawls joined Complia Health in 2019 and as Director Professional Services – Suncoast, is responsible for the successful implementation and delivery of the Suncoast Solution, consultation services, and training initiatives. Elizabeth’s dedication to client success and ability to translate business needs to technology solutions to drive process improvement makes her an invaluable asset.
Elizabeth is a technology executive with 25 years experience, 15 of which has been focused on healthcare software solutions and utilizing technology to gain efficiencies. Her experience includes working at Hospice Agencies in a Director of IT function where she was responsible for overall project management, network & security, database and software administration. Elizabeth has delivered solutions that have reduced expenses, increased productivity, and driven efficiencies.
Elizabeth received her Master’s Degree in Management Information Systems from Auburn University and is an ad-hoc professor of Project Management and Business Analysis at various SUNY institutions.
Chief Technology Officer
Terry Richards serves as Chief Technology Officer (CTO) of Complia Health. As CTO, Terry partners with clients, product, and leadership teams to drive world class consumer and clinician experience with high quality and timely delivery for our clients. He is focused on delivering the highest value in our current products while providing the solid technical foundation required for growth and rapid feature development.
Terry brings over 25 years of technical expertise including 4 at Microsoft. He has a long track record of developing innovative solutions that often times disrupt industries. He has architected solutions and built highly technical teams of engineers to delight customers in an array of industries, including very large accounting, wealth management, business services and marketing. Prior to joining Complia Health, Terry served as Principal Architect for AgileThought, a multi-national consultancy where he helped customers realize their vision through effective architecture, design, and collaboration. Early in his career, Terry pioneered the online storage industry at FreeDrive where he lead the development of one of the first user generated content platforms in the industry. Terry is a disciplined and committed agile practitioner, having experienced the benefits of iterative development, where requirements and solutions evolve through collaboration between functional teams and product owners.
Terry graduated from Benedictine University with a Bachelor of Science in Mathematics and a minor in Philosophy.
Erin joined the Complia Health team in 2012 and as the Director of Support, oversees the Support operations for all product lines. She plays an integral role in growing our customer-centric Support team, focusing on ensuring the delivery of exceptional customer service. Erin leverages her hands-on approach and dedication to customer advocacy with the use of innovative solutions to continuously improve client satisfaction outcomes.
Erin has nearly 20 years of experience within the home healthcare space on both the software and agency side. Her operational experience includes working with industry leaders in Medicare, Medicaid, pediatrics, and continuous care services. Erin earned a Bachelor of Science degree in Business Administration from Bryant University, concentrating on Computer Information Systems. She holds the accreditations of Certified Support Manager and Zendesk Support Administrator.
Director Product Management
Kristen Wehner joined Complia Health in 2008 and is currently serving as the Director of Product Management. She plays a fundamental role in the prioritization of product requirements, quality assurance, and defining the vision for the ContinuLink product. Kristen collaborates with our customers, other directors from the engineering, support, sales, and professional services departments in order to ensure that client satisfaction goals are met.
Kristen has over 20 years of experience in home healthcare focusing on human resources, billing management, and operational management. She has spent the past 18 years working with our ContinuLink program both as a user and on the software side. Kristen’s commitment and success on the Complia Health team is attributed to her system knowledge, work ethic, and strategic planning as well as detail and process-oriented communications.