An Experienced Team

A Proven Product

Suncoast

Hospice is one of the fastest growing markets in long-term and post-acute care—but it’s also one of the most challenging to enter.

Many home health providers who enter the hospice market find it tricky to successfully navigate due to more costs to manage, more specialized clinicians to direct, and more regulations to follow. In addition, patients become more involved—and have more to say—about their quality of life.

That’s why you need a specialized, experienced partner. Our team has a deep understanding and rich heritage of hospice and palliative care. Our proactive approach to compliance minimizes risk. Our participation in hospice and home health organizations ensures we’re staying on top of—and contributing to—our industry.

It’s also why you need a specialized, proven product. Suncoast was purpose-built to for clinical processes from referral and intake to scheduling, care management, and bereavement (which we take to a whole new level). A single, unified record transitions with patients in each phase of care. Robust financial tools make it easy to monitor and control the cost of delivering care.

Suncoast is everything you need—and it’s from a team that understands your business.

Full support for the continuum of end-of-life care

  • Client-centric design tracks every touch point to honor the patient 
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  • Supports all activities integral to hospice care delivered in wide array of settings
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  • Palliative care activities integrated into one unified clinical and financial record
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  • Extensive support for bereavement services, from admission through the family’s grief processes
 

Drive revenues, cut costs, and mitigate risk

Everything about Suncoast is designed to help you deliver great care profitability while reducing risk and increasing business agility. Take the guess-work out of your business by streamlining decision making. Manage interdisciplinary staff, schedules, records, reporting, and labor agreements to reduce the cost of care. Stay on top of key financial activities like budgeting, productivity analysis, and forecasting.

Suncoast at-a-glance

Our hospice and palliative care solution delivers all of these features—and more—to support the clinical, operational, and financial needs of your business.



  • Unified Client
    Record

    All episodes of care documented in a single record that contains the full clinical history of the patient down to element level. Comprehensive client history includes all billable and non-billable events. Aggregated data checks prior to CMS submission.

  • Comprehensive
    Scheduling

    Automate scheduling processes for effective management of resources, including skill matching, resource matching, timesheet approval, and more.

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  • Clinical
    Workflows

    Automate activities integral to optimal care management, including initial and comprehensive assessment, interdisciplinary care planning, medication management, certifications, face-to-face care, discharge management, and bereavement.

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  • Pharmaceutical
    Integrations

    Communicate pharmacy orders electronically. Supports integrations to internal pharmacies, external pharmacies, and pharmacy benefit managers. E-prescribing allows physicians to create digital scripts as well as approve and sign orders digitally.

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  • Billing

    Comprehensive functionality for every step of the billing process: pre-billing reports to increase accuracy, efficient expediting of invoices through a multi-user billing engine, electronic claims submissions to all payers, general ledger setup and support, pharmacy import processes, and claim modification pre-post.

  • Reporting

    Robust reporting tools provide better decision making from insights rather than data. Suncoast includes tools for Online Analytical Process (OLAP), ad-hoc and on-demand reporting, clinical reporting tools for regulatory requirements as well as tools to easily create custom reports and dashboards.

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  • Palliative Care Management

    Everything you need to deliver comprehensive palliative care, including unified financial and clinical patient records, extensive documentation, and all front and back office functions (including physician and ARNP billing). Includes built-in communications tools supporting physicians and ARCP documentation.

  • CRM

    Integrated CRM features help you maintain communications with variety of contacts, including patients and families. Track referral-to-admission conversion rates by source. Grow your business by managing referral sources. Real-time dashboards help you gauge success of marketing efforts.

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  • Bereavement Care
    Management

    Everything you need to deliver comprehensive bereavement care, including management of grief documentation and communication, automated reminders, and billing features designed specifically for bereavement services. Includes robust bereavement calendar.

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