Technical Services Analyst I

June 11, 2019

Location: Victoria, BC, Canada

Job Description:

Job Title: Technical Services Analyst I


Location: Victoria, British Columbia, Canada


Do you have an excellent troubleshooting methodology and a knack for identifying opportunities to maximize efficiencies? Do you thrive in a fast-paced, energetic environment? Complia Health (previously Procura) is looking for a Technical Services Analyst I to join our exceptional team —if you have a genuine desire to help people solve their technical issues, then this position was made for you!


Complia Health provides a fully integrated software solution for the health care industry with offices in the USA, Canada and Australia. We’re always striving to support our customers’ success, and it’s people like you who make it possible; people who look at problems differently and who are passionate about what they do. Come join our winning team and contribute to the excitement of growing our organization!




As a member of Complia Health’s Technical Services team, the Technical Services Analyst is responsible for the ongoing support of users, systems, and infrastructure employed by the organization.


Essential Duties and Responsibilities

  • • Project and task driven installation/configuration activities.
  • • Performing operational IT support for teams in various countries.
  • • Monitoring and maintenance of corporate and product related systems.
  • • Creating and maintaining technical documentation.
  • • Dealing directly with vendors for support as required.
  • • Participating in the planning and maintenance of disaster recovery activities.
  • • Acting as an escalation point for product related technical questions and requests.
  • • Sharing on-call escalation rotation responsibilities.
  • • Occasional scheduled and unscheduled evening and weekend time requirements.
  • • No regular travel, though occasional travel may be necessary.
  • • Other duties as needed.




Note that applications will be Top Graded. As such, apart from some key items, experience in all areas may not be required if excellence is demonstrated in others.


Experience in the following areas is an asset:

  • • 2+ years related IT experience
  • • Administration of Windows Server platforms, including: 2008 R2, 2012, and 2012 R2, 2016, 2019
  • • Administration of Windows clients, including: 7, 8, 8.1, 10
  • • Virtualization Technologies (VMWare, Hyper-V etc.)
  • • Microsoft Active Directory Administration
  • • Microsoft Exchange Server / Exchange Online / O365 Administration
  • • Public Cloud - Amazon Web Services, Azure
  • • Best practices relating to maintenance and troubleshooting
  • • General networking principals (DHCP, TCP/IP communication, DNS etc.)
  • • Basic Microsoft SQL Server administration
  • • SSL Certificate Management
  • • PowerShell
  • • VoIP / telephony / SIP/ IP-PBX concepts
  • • Creation and maintenance of technical documentation
  • • Education/certification in any of the above areas
  • • Valid passport / No travel restrictions
  • • Experience with any of the Complia Health products is an asset


Please note that a Criminal Background check will be necessary for this position, as it is a requirement for entry to datacenter facilities.


How to Apply


If you’re interested in joining a global leader in the rapidly expanding business of home health care, then joining Complia Health is the right decision for you! Ready for your new challenge? Email your resume and cover letter to


For more information about our company and our products, please visit our website –


Thank you for your interest in Complia Health! Only shortlisted candidates will be contacted.


  Back to Careers

Join Our Team

  • * Indicates required field