Business Intelligence Specialist

March 5, 2019

Location: Victoria, BC, Canada

Job Description:

Job Title: Business Intelligence Specialist


Term: 6-month contract with possibility of conversion to full-time


Complia Health is looking for a Business Intelligence Specialist to join our exceptional team in Victoria, BC—if you are excited to help support organizations with software tools that will help them succeed, this role may be for you.


For more than twenty years, Complia Health (previously Procura) has focused solely on the provision of software to the home and community care industry. It is our mission to provide our clients with high-quality products and services that will enable them to grow and manage the challenges of a changing health care environment. Today over 12,600 users at more than 600 client sites across Australia and North America products from the Complia Health group of companies to manage over 69,000 employees. Our clients range from small start-ups all the way through to multi-site and franchise agencies. We have over 250 employees based out of Canadian, US and Australian offices. When our software is in place, the quality of health care experience delivered improves for patient and caregivers.


We strive to enable our customers’ success and it is people like you that make it possible; people who look at problems differently, people who understand the challenges of information systems and people who are passionate about what they do. Our company is growing, and some very exciting things lie ahead for us this year—we hope you can join us.




As a Business Intelligence Specialist, you are responsible for defining and creating standard canned and custom reports for our customers by translating sometimes vague user requirements into precise software specifications and canned reports in the JReport BI platform. This position works closely with the software development staff, including the Product Owner, Software Developers, QA Analysts and Technical Writers as well as working directly with internal and external customers. You will:

  •  - Analyze reporting requirements of multiple customers and interpret into generic product requirements for standard canned reports that can be used across the entire customer base.
  •  - Create standard canned reports using the JReport BI platform from generic product requirements created by yourself or others on the team.
  •  - Influence without authority to help the product owners and product managers shape multiple product roadmaps for reporting features.




The ideal candidate will have:

  •  - 6+ years of experience as a Report Writer or Business Analyst with a focus on Reporting
  •  - Experience with BI frameworks such as JReport or Tableau
  •  - Experience with healthcare software applications or other similar enterprise software
  •  - Ability to create report and dashboard specifications according to an established standard, and to evolve the standard as needed
  •  - Ability to explain the specifications to non-technical internal and customer personnel
  •  - Ability to elicit requirements from non-technical personnel
  •  - Ability to learn both the front-end application and how its backend is realized in order to explain how data is stored and therefore how it can be retrieved
  •  - Ability to write and understand SQL against a complex schema
  •  - Strong problem-solving skills and ability to tell good design from bad


How to Apply


Send your cover letter and resume to with your full name in the subject line and let us know why you think you’d be great for this position!


For more information about our company and our products, please visit our website—


Thank you for your interest in Complia Health! Only shortlisted candidates will be contacted.


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